Frequently Asked Questions

You can place an order by following these simple steps:

1. Browse our sarees and apparel and add the ones you love to your cart.
2. Review your cart and proceed to the checkout page.
3. Enter your shipping address and select a payment method.
4. Confirm your order and complete the purchase.

You will receive an order confirmation email once your order is successfully placed.

We accept the following payment methods:

• Credit Cards - Visa, Mastercard, American Express
• Debit Cards - All major banks
• Net Banking - All major banks
• UPI - Google Pay, PhonePe, Paytm
• Cash on Delivery - Available for eligible orders

All payments are processed securely through our payment gateway partners.

You can reach us through the following channels:

• Email: support@vy16.in
• Phone: +91 98765 43210
• Address: vy16, No. 9, 12, Natteri Krishnamachari Rd, Krishna Nagar, Veerasamy Nagar, Vellore, Tamil Nadu 632001

Our support team is available Monday to Saturday, 9:00 AM to 6:00 PM IST.

Yes, we offer bulk pricing for large orders, such as sarees for weddings or family functions. Please contact our support team at support@vy16.in with your requirements, and we will provide you with a customized quote.

To create an account:

1. Click on the Sign In link at the top of the page.
2. Fill in your name, email address, and password.
3. Click Register to complete the process.

You will receive a confirmation email to verify your account.

You can track your order by:

1. Logging into your account and visiting the My Orders section.
2. Clicking on the order number to view the tracking details.
3. Using the tracking number provided in your shipping confirmation email.

You will receive real-time updates on your delivery status.

To reset your password:

1. Click on Sign In and select Forgot Password?
2. Enter your registered email address.
3. You will receive a password reset link via email.
4. Click the link and follow the instructions to set a new password.

Yes, every saree on vy16 is sourced directly from weaver families and verified for authenticity before it's listed. Whether it's pure Kanchipuram silk, tissue, or crepe, we stand behind the quality and origin of every piece.

Care requirements vary by fabric, but as a general rule:

• Silk sarees - Dry clean only, store folded in a cotton cloth away from direct light
• Cotton sarees - Gentle hand wash in cold water, avoid wringing
• Zari work - Avoid direct contact with perfume or deodorant to preserve the metallic threads

Specific care instructions are also listed on each product page.

Each product listing includes detailed information about:

• Fabric & weave - What the saree is made of and how it's woven
• Blouse piece & length - What's included with the saree
• Care instructions - How to maintain the piece
• Customer reviews - Real feedback from other shoppers

You can also contact our support team for personalized recommendations, including help matching a saree to an occasion.

We offer a 7-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange, provided tags are intact and the item is unused. Please visit our Returns Policy page for detailed information.

You can reach our customer support team through:

• Email: support@vy16.in
• Contact Form: Visit our Contact Us page
• Phone: +91 98765 43210

Our team is available Monday to Saturday, 9:00 AM to 6:00 PM IST.

Yes, we ship to all locations within India. Delivery times may vary based on your location and the product availability. Please visit our Shipping Policy page for more details.

You can unsubscribe from marketing emails by:

1. Clicking the Unsubscribe link at the bottom of any marketing email.
2. Logging into your account and updating your communication preferences.
3. Contacting our support team at support@vy16.in to request removal from our mailing list.